You can exchange or return mass-produced goods within 14 days after purchase. This right is guaranteed to you by the Consumer Protection Act.
To use this feature, please make sure that:
- the product was not in use and does not have traces of use: clean, without wool residue, etc.
- the goods are fully equipped and the integrity of the packaging is not violated;
- All labels and markings are saved.
If the product has leftover wool, we withhold 3% of the value of the product for cleaning and repacking.
If you want to return a product purchased on Special order, we will withhold 50% of the cost.
If the goods made by special order did not fit the size, although you provided the correct measurements, then we will finalize your order for free.
In all these cases, the shipment of goods is carried out at the expense of the buyer.
Refunds are made within 10 business days from the date of return of the goods. If the refund is made through the banking system, bank fees are deducted from the refund amount.